Help for families using Parent Check-In

Support

Setup guidance, troubleshooting, data controls, and ways to get more help.

Set up a family connection

A parent creates or joins a family circle.
A family member accepts an invitation to connect.
Confirm the family member’s details in the app.

Check in and request help

Parents can complete a daily check-in or answer a Check Now prompt. Connected family members can view recent status and receive notifications when help is requested.

Notifications are not arriving

Open Android Settings and confirm Parent Check-In notifications are allowed.
Check that both phones have a working internet connection.
Open Parent Check-In to refresh its notification registration.
Disable battery optimization for Parent Check-In if your phone delays notifications.
Open the family status screen and refresh manually.

Family connection or status is not working

Confirm the invitation was accepted by the intended family member.
Verify both phones have internet access and notifications enabled.
Open Parent Check-In on both phones to refresh their connection.
Remove and recreate a family connection only if the existing connection is incorrect.

Manage your connection and data

Leave a family circle

Removes your family connection from the service and device. Your account can be recovered or connected again as supported by the app.

Delete All My Data

Permanently requests deletion of server records, family connections, check-ins, help requests, notification tokens, and local app data. This cannot be undone.

Limited purchase-verification, security, fraud-prevention, or backup metadata may be retained only when needed for those purposes or required by law. Google Play purchase history is managed by Google and is not erased or refunded by this request.

Request deletion without the app

If you cannot access Parent Check-In, email cliu@tradewind.aero with the subject “Parent Check-In data deletion request” and explain which device or family connection the request concerns. Do not send passwords, government identifiers, or unnecessary medical information.

Contact support

Email the Parent Check-In developer at cliu@tradewind.aero. Include your phone model, Android version, Parent Check-In version, selected role, what you expected, and what happened. Never include another person’s private information.

Before contacting support, review our Privacy Policy and Terms of Use.